Refund Policy


The Cleaning Company does not offer refunds. In the unfortunate event that a client is not happy by a service carried out by The Cleaning Company, the issue must be raised with us within 24hrs of completion of the service. Once we established the claim is reality-based, we will rectify the issues at no extra cost to the client within 48hrs.

Refunds will be made back to the payment solution used initially by the customer. Please allow for up to 45days for the refund transfer to be completed.


One-off Bookings can be canceled up to 48hrs before the scheduled clean, at this point, a full refund will be made,  cancelation 24 hours prior a 50% of the total fee will be charged, cancelation on a 12 hours notice, there will be no refund.